Reviewed September 30th, 2020
service
privacy guide
FreePN Top Choice 🏆
Zoom Video Communications, Inc. 🔗
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Zoom

Zoom Video Communications, Inc.
4/10

Summary

Zoom is a video call service that has become extremely popular in recent months for everything from keeping in touch with family to work, school, and more. Zoom also touts high video quality and allows users to share screens, use custom backgrounds, and record calls. Zoom has a free option as well as paid plans starting at $14.99 per month.

Breach History


Has there ever been a breach or data leak?

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Date of last breach

April 2020


It was discovered in April of 2020 that over 500,000 Zoom accounts that were collected through credential surfing attacks were being sold on the dark web. It was also revealed around this time that code in the Zoom iOS app was sharing user information with Facebook. However, this line of code was removed as soon as it was discovered.

Privacy Checklist

Does it meet our minimum privacy standards?

Is any kind of biometric data collected (health, heart, voice, etc.)?

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Are you able to delete your data / the data collected about you?

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Does it use cookies, telemetry, or third-party tracking scripts?

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Is the privacy policy user-friendly (easy to understand)?

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Does it have parental controls?

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Does it use encryption to protect your data both in-transit and at-rest?

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Does it get regular software and / or firmware updates?

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Does it require you to create a strong password?

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Is there a system in place for managing security vulnerabilities?

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Does it have a privacy policy?

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How Can It Snoop?

What sensitive hardware access requirements does it have?

Does it have a camera or request / require access to a camera?

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Does it have a microphone or request / require access to a microphone?

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Does it track your location or request / require access to location data?

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Account Requirements

What information is required to create an account or use it?

Does it require an email address to use?

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Does it require a phone number to use?

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Does it require an address (home or office) to use?

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Payment Options

What payment methods are available?

Are you able to use a credit card as a payment option?

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Are you able to use a cryptocurrency as a payment option?

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Are you able to use PayPal as a payment option?

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Are you able to use cash or gift cards as a payment option?

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What Could Go Wrong?

What's the worst case scenario for your data?

The main risk associated with Zoom is known as Zoombombing, in which trolls with malicious intent invade your video call without warning. Zoom has also been in the news lately for a variety of exploits that allow people to download videos stored in the cloud, user data leaks, and a lawsuit due to Facebook being allowed to eavesdrop on Zoom users' personal data. However, Zoom has acknowledged its mistakes and seems to be working hard to address the issues. Risk of personal data exposure should be relatively low.

How Does It Share Your Data?

Where is your data going? Who has access to it?

Zoom collects information from users such as email, phone number, and approximate location. Zoom states in its privacy policy that it does not sell personal data or monitor meetings or its contents. Zoom also claims it does not use data gathered from the use of its service for advertising.

Good Things

Why should you use it?

  • Great free and priced plans.
  • Excellent performance.
  • Easy to use.

Bad Things

What are the downsides?

  • Occasional security flaws.

Final Thoughts


Zoom claims it takes user privacy seriously, and does not collect much user information to begin with. However, Zoom appears to be relatively easy to hack which could lead to user information being exposed or breaches in private calls. Make sure to use a strong, unique password that will be hard to guess if you decide to use Zoom.

Privacy Policy 🔗
#recording
#share-screen
#video-call
#zoom
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